Avitide - March 2015
“I was really impressed with the service. Please thank your team. Not every day we get something shipped back to us in such a professional manner, either. That was a nice touch.”
Senior Research Associate, Pioneer Hi-Bred International - January, 2015
“Thank you for teaching me the tricks, and I look forward to working with you in the future!”
Lab Manager, X-Chem Pharmaceuticals, Inc. - December, 2014
“The Thermo Fischer centrifuge I got from you looks great and works great. I’m very happy with the instrument!”
Guangzhou RiboBio, China - October, 2014
“I certainly appreciate Biodirect's continuing excellence in pricing and service and will continue to consider Biodirect to fulfill future instrument needs.
Microbiotix - September 2014
“I am playing around with the modified protocol you made yesterday – works like a charm. This will greatly increase our productivity/throughput for a HTS we’re running. Much appreciated!”
Application Specialist, Corning-Axygen - September 2014
“We have purchased all our lab equipment from Biodirect, and they have been very supportive. We have established a good relationship with them in terms of service contracts, and they have been very supportive and have always provided technical help whenever I needed it.”
Operations Manager, Novartis Institutes for BioMedical Research - January 2014
“Your technician was the technical specialist that handled the installation and he did a great job. He was very professional and accommodating which is very appreciated. I got the impression from him that he was willing to go above and beyond to satisfy the customer. I could tell that he knew the product and offered to help our end users out by setting up the system in a way that allowed them to get right to work. Please make sure that Patrick knows how much I appreciated his professionalism and positive attitude. Our first experience with Biodirect was a great one and we look forward to continuing this relationship into the future” ALTERNATELY AND MORE SUCCINCTLY: “Our first experience with Biodirect was a great one and we look forward to continuing this relationship into the future.”
Office Manager, Sirenas Marine Discovery - October 2013
“Thanks to your team for your help! Please tell Rita she did a great job, and the team really enjoyed having her here to install the liquid handler and train them.” ALTERNATELY “Thanks to your team for your help! You guys did a great job, and the team really enjoyed having you here to install the liquid handler and train them.”
Lab Director, Hemopet - October 2013
“It was a pleasure to meet and work with everyone. You’ve got a great bunch of people over there. Thanks again!!”
Bioserve - June 2011
“I appreciate the manner in which you conduct your business.”
Perkin Elmer - April 2011
“I very impressed with the packaging job that was done on this unit. It was very professionally done and better than what he had seen done in the past (other vendors).”
Research Associate, University of Minnesota - March 2011
“Thank you for all your help. This has been a very good experience, which is a nice change from dealing with most scientific-based companies. Biodirect will definitely keep our future business.”
Humacyte - January 2011
"Thank you for remaining competitive and customer oriented. I will continue to keep Biodirect in mind for future equipment needs.”
LifeTech - January 2011
“Thank you very much for the fast response. It is very appreciated. Also I just want to commend your organization for such excellent customer service. If I need any more equipment, I will definitely go to Biodirect first.”
EGlobal International Corp - November 2010
“We appreciate and value how fast you responded to our emails. We need to find more people that do business the way you do, thanks a million!”
Ironwood Pharma - July 2010
“I just wanted to say thank you for your help in getting us a backup RC5C Plus, the scientists are very happy. Everyone I dealt with at Biodirect from you to the guys that delivered the centrifuge have been great!”
Foundation - May 2010
“I'd like to tell you that I am quite happy with the equipment that was delivered to Foundation.”
Associate Product Manager, Biotix - November 2009
“The assignment was to set up a new liquid handling laboratory with a tight budget. After some research on the Internet and some phone calls the solution introduced itself simply as Biodirect. After various phone conversations with Rich Tula, his team put together the best combination of products to suit our needs. … When the time comes for another equipment purchase to be made the primary choice for Biotix will be Biodirect. Thank you, Rich and your team for establishing a relationship and not just closing a deal!”
Director of Business Development, Labcon North America - November 2009
“Please accept this letter as my thanks for a job well done in finding the FX dual head liquid handling system for our tip testing. It has proven to be an excellent purchase and had enabled my technicians to screen our products with confidence. We also appreciate the follow up and service from your technical staff after the sale. The assistance in setting up the FX and insuring its’ performance was indispensable. You will be the first company we contact for our requirements!”
President and Chief Scientific Officer, Kalexsyn Inc - October 2009
“Thanks very much for all the information. Biodirect seems to be an excellent organization. Hopefully we will be able to do more business with you in the future.”
Structural Biology, Johnson and Johnson - May 2009
"Thanks for the follow up. Everything seems to be working fine. I have to say I purchased used equipment with slight hesitation but the Biodirect team has made it an excellent experience and I would not think twice in the future."
Technical Applications Manager - March 2009
"Since buying my first liquid handler with Biodirect, you are now my first and only call when buying or selling used equipment. Biodirect is a true full service vendor. From on-site troubleshooting to yearly preventative maintenance - Biodirect can do it all. The most notable part of my purchases from Biodirect has been your attention to the customer. Whether I've had questions or unforeseen problems with equipment, Biodirect had it fixed and or answered within 24-48 hours. Our biggest liquid handler purchase (an FX single bridge, multi-channel head with integrated PlateStaks) is working with the same precision and accuracy today as it did 2 years ago."
Lab Manager - September 2007
"It means a lot to us to be able to count on Biodirect for such great service."
Lab Administrator - September 2007
"It's a pleasure working with all you guys (good people!)."
DNA Technology Division - June 2007
"Just wanted to thank you one last time for all your help. Everything arrived last Friday, and all seems well. I'll make sure everyone knows how great it was working with you guys."
Associate Director, Molecular Biology - February 2007
"I wanted to take this opportunity to thank all of the folks from Biodirect for their dedication and flexibility in helping us. Your staff and instrument platforms have greatly aided our initial proof of concept phase. Furthermore your on-going support and maintenance of platforms purchased from Biodirect has enabled us to keep to our product development timelines.
Being a small startup company it is necessary to be frugal and agile in matters surrounding finances. Our relationship with Biodirect has enabled us to extend our funding runway due to your competitive and aggressive pricing on quality equipment. In addition, tapping your resources in areas where we have had limited expertise has been invaluable, resulting in acceleration our proof of concept stage.
I look forward to continuing our relationship as new programs warrant such a partnership."
Research Plant Pathologist - February 2006
"Opticon2 is happy, I'm happy, we're all happy! We will remember your service if we require assistance in the future."
Cambridge Lab Consultants - March 2005
"I would like to take this opportunity to thank you for the countless ways that you and your team have become part of my team. As a consultant to start up biotech companies, specializing in the earliest stages of development, your knowledge of a broad range of scientific equipment, coupled with your ability to produce and/or find, what my clients need is invaluable to me.
I have watched you and your company grow for many years and I enjoy the fruits of the labor that you put into building your infrastructure. Professional quotes with links to equipment websites, help my clients choose between what is available on the formally utilized market versus what they must pay for new equipment. Your ability to communicate the similarities and differences between products is an invaluable tool and I have come to depend upon Biodirect as a first line of approach to a new equipment list.
As a new company begins, looking to the "previously owned" market is actually part of the development of the company culture. What a company saves in the earliest days while they are setting up, leaves them the resources for the more sophisticated equipment, once they find their stride.
You have built an exceptional team, from the moment the phone is answered (which is actually, by a person!) until the equipment is set in place. I have found my experience to be pleasant, professional, helpful and knowledgeable. Keep up the great work!"