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About Us > Customers

Customers & Testimonials

Customers Testimonials

"I have to say I purchased used equipment with slight hesitation but the Biodirect team have made it an excellent experience and I would not think twice in the future."

Structural Biology
May 2009

"Since buying my first liquid handler with Biodirect, you are now my first and only call when buying or selling used equipment. Biodirect is a true full service vendor. From on-site troubleshooting to yearly preventative maintenance - Biodirect can do it all. The most notable part of my purchases from Biodirect has been your attention to the customer. Whether I've had questions or unforeseen problems with equipment, Biodirect had it fixed and or answered within 24-48 hours. Our biggest liquid handler purchase (an FX single bridge, multi-channel head with integrated PlateStaks)is working with the same precision and accuracy today as it did 2 years ago."

Technical Applications Manager
March 2009

"It means a lot to us to be able to count on Biodirect for such great service."

Lab Manager
September 2007

"It's a pleasure working with all you guys (good peops!)."

Lab Administrator
September 2007

"Just wanted to thank you one last time for all your help. Everything arrived last Friday, and all seems well. I'll make sure everyone knows how great it was working with you guys."

DNA Technology Division
June 2007

"I wanted to take this opportunity to thank all of the folks from Biodirect for their dedication and flexibility in helping us. Your staff and instrument platforms have greatly aided our initial proof of concept phase. Furthermore your on-going support and maintenance of platforms purchased from Biodirect has enabled us to keep to our product development timelines.

Being a small start up company it is necessary to be frugal and agile in matters surrounding finances. Our relationship with Biodirect has enabled us to extend our funding runway due to your competitive and aggressive pricing on quality equipment. In addition, tapping your resources in areas where we have had limited expertise has been invaluable, resulting in acceleration our proof of concept stage.

I look forward to continuing our relationship as new programs warrant such a partnership."

Associate Director, Molecular Biology
February 2007

"Opticon2 is happy, I'm happy, we're all happy! We will remember your service if we require assistance in the future."

Research Plant Pathologist
February 2006

" I would like to take this opportunity to thank you for the countless ways that you and your team have become part of my team. As a consultant to start up biotech companies, specializing in the earliest stages of development, your knowledge of a broad range of scientific equipment, coupled with your ability to produce and/or find, what my clients need is invaluable to me.

I have watched you and your company grow for many years and I enjoy the fruits of the labor that you put into building your infrastructure. Professional quotes with links to equipment websites, help my clients choose between what is available on the formally utilized market versus what they must pay for new equipment. Your ability to communicate the similarities and differences between products is an invaluable tool and I have come to depend upon Biodirect as a first line of approach to a new equipment list. 

As a new company begins, looking to the "previously owned" market is actually part of the development of the company culture. What a company saves in the earliest days while they are setting up, leaves them the resources for the more sophisticated equipment, once they find their stride.

You have built an exceptional team, from the moment the phone is answered (which is actually, by a person!) until the equipment is set in place. I have found my experience to be pleasant, professional, helpful and knowledgeable. Keep up the great work!"

Cambridge Lab Consultants
March 2005