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Careers

Careers

Senior Service Engineer

About the Job

Biodirect Inc., located in Taunton, MA, a fast growing, fast paced provider of strategic technology solutions is seeking an experienced service engineer for both field and in-house service and repair of laboratory instrumentation.  Biodirect is a provider of new and certified pre-owned products and LabSquad provides on-site corrective and preventative maintenance services.

FUNCTION

Under the direction of the Service Manager, the qualified person will provide high level technical evaluation and repairs on a variety of plate based, laboratory automation equipment. Common tools include; hand tools, meters, laboratory balance, jigs and fixtures, and test equipment. Services are provided in-house and on-site to customers throughout the United States and Canada. Past experience troubleshooting, repairing and servicing liquid handlers, readers, washers, and plate sealers is required.

RESPONSIBILITIES

  • Provide in-house and on-site field service, repair, calibration, upgrades, verification, reconditioning, overhaul, & integration of laboratory equipment.
  • Maintain and manage service reports, records and documentation.
  • Provide prompt and professional telephone technical support and customer service.
  • Provide product and technical training to other service engineers.
  • Provide on-site and in-house product demonstrations when required.
  • Maintain and manage service related tools and equipment.
  • Research product designs and capabilities.
  • Apply and develop time saving, cost effective service and quality assurance procedures.
  • Attend technical training courses and trade shows if required.
  • Must be available for travel domestically up to 30% of the time.

REQUIREMENTS

  • Degree/professional training in Mechanical or Electrical Engineering, Chemistry/Biology experience, or other related fields.
  • Experience in repairing & maintaining lab equipment and systems.
  • A minimum 5-10 years of industry related service or support experience.
  • Previous manufacturer related service experience (e.g.: Agilent, Beckman, Tecan, BioTek, Caliper, Kendro, Molecular Devices, Perkin Elmer, Thermo, Velocity 11, Zymark, etc.).

ADDITIONAL SKILLS/EXPERIENCE DESIRED

  • Previous field based service work with laboratory automation manufacturer.
  • Experience in laboratory/research instrumentation uses and applications.
  • Knowledge in systems integration and knowledge of programming languages (Equipment software and scripting in VB, VBA)
  • Experience in MS Outlook, Word, Excel, PowerPoint, FileMakerPro.
  • Organizational and time management skills.
  • Good verbal and written communications skills are needed and the ability to work well in a team environment.
  • A willingness to be flexible and learn various product & system types is a must.
  • Military background is a plus.

SALARY AND BENEFITS

Biodirect, Inc. offers a competitive compensation and benefit plan including paid health insurance and a matching 401K retirement plan.

All positions located in Taunton, Massachusetts unless otherwise noted.

To apply for this position, please forward your cover letter and resume to kchandler@biodirectusa.com or fax to (508) 884-5015.

Biodirect Inc. is an Equal Opportunity Employer.

ACCOUNT MANAGERS - Scientific Lab Equipment

Biodirect Inc. is a leading supplier of pre-owned, refurbished and certified laboratory equipment. The company is experiencing significant growth and is currently seeking several Account Managers to meet its requirements. You will be responsible for selling laboratory equipment and consumables for use in molecular biology, tissue culture, microbiology, immunology, biochemistry and analytical chemistry laboratories. You will also be responsible for:

  • Manage and develop incremental sales through existing and new customers.
  • Promoting excellent relations with customers and key decision-makers.
  • Negotiating sales and general pricing within prospect companies.
  • Developing and implementing pricing strategies.
  • Conducting research for tender submissions and maximizing business from contracts.
  • Monitoring customer service standards in line with company expectations.
  • Providing weekly & monthly reports against set targets to the VP Sales.
  • Forecasting and achieving monthly, quarterly and annual sales targets.

Skills Required:

  • Previous scientific sales experience desirable and in particular in the sale of capital equipment
  • Good knowledge and understanding of the territory desirable
  • Excellent communication, influencing and interpersonal skills
  • Self-starter who is motivated and enthusiastic
  • Strong Customer Service skills.


Competitive compensation, health benefits and 401(k) plan.

All positions located in Taunton, Massachusetts unless otherwise noted.

Biodirect Inc. is an Equal Opportunity Employer.

To apply for this position, please forward your cover letter and resume to kchandler@biodirectusa.com or fax to (508) 884-5015.

TELEMARKETING REPS

We are seeking ambitious telemarketing reps who want to share in our established success and to help us to achieve our full corporate potential. In return, Biodirect offers a fast-paced, exciting and rewarding work environment and career opportunity for the very best candidates. 

Telemarketing Reps will contact organizations such as medical, university, biotech research, stem cell research, pharmaceutical, hospital laboratory, clinical laboratory, live cell research, genomic research, military clinics, medical clinics, county and state health agencies to:

  • Inquire about their laboratory equipment requirements;
  • Introduce them to Biodirect;
  • Look for sales opportunities that match their requirement with lab equipment Biodirect has available for sale. Preference will be given to candidates with diagnostic lab knowledge as well as proven sales experience. Candidates will work from the corporate office most of the time.

Skills Required:

  • Prior telemarketing experience
  • Excellent communication, influencing and interpersonal skills
  • Self-starter who is motivated and enthusiastic
  • Strong Customer Service skills
  • Scientific sales experience desirable and in particular in the sale of capital equipment
  • Good knowledge and understanding of telemarketing and prospecting skills required.

Competitive compensation, health benefits and 401(k) plan.

All positions located in Taunton, Massachusetts unless otherwise noted.

Biodirect Inc. is an Equal Opportunity Employer.

To apply for this position, please forward your cover letter and resume to kchandler@biodirectusa.com or fax to (508) 884-5015.